Refund And Return Policy

Our policy , exchange in 1 day of delivery notice, no return. exchange at same cost of the purchase or customer pays deference if she or he choose more costly item.

To be eligible for a exchange , your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized products (if applicable)

Only original items may be exchanged, unfortunately Customized products cannot be exchanged.

Sale items (if applicable)

Only regular priced items may be   exchanged, unfortunately sale items cannot be   exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at naoire@yahoo.fr and send your item to: 

Our Moroccan storage , Please request our storage address by email.

To complete your return exchanged item , we require a receipt or proof of purchase.

- Any shipping “ exchange “ must be paid by customer , no exception We don’t provide Shipping labels
Please ask any questions before you purchase your rug

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

We accept any complaints within 1-2 business days only.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-   Please unwrap your package as soon as you get your package delivered
It's not healthy to keep rugs or pillows in close package for more than 2 weeks